- To facilitate your order
- To respond to your enquiry
- To send periodic emails which would be to inform you of sales, promotions or new products.
- To improve our website
- To improve our service
- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to customise our site according to your individual interests and send you tailored alerts when applicable.
- To speed up your searches.
- To recognise you when you return to our site.
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of currency).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Delivery
For most in stock products we provide a standard 2-3 day delivery. You will be notified via email if there are any unforeseeable order delays.
Furniture, Dolls and items that are made to order will take longer to arrive. e.g. furniture 14-21 days, dolls 4-6 weeks dependant upon manufacturer, some manufacturers take longer.
Some Items are Free Delivery! You may receive these the next working day if ordered before 1pm but please allow 2-3 working days for delivery. There may be a different timescale for some larger high ticket value products on their product page and you should take note of these.
Free Delivery! only applies to the UK and Europe. If you have a query about shipping please contact us before you place your order.
Please note that orders to Countries outside of the UK may be subject to Import Duties, Taxes and Fees of that Country and you as the customer would be liable for any charges.
If your order is urgent please contact us and we will do all we can to expedite it for you.
Deliveries are usually arranged with Royal Mail or UPS, but we will in some instances use an alternate courier for larger and more expensive items to ensure they reach you quickly and safely. Sometimes orders of more than one item will be shipped separately, usually if it contains both lingerie and sex toys. We will inform you if this is the case and provide tracking details.
If you are purchasing a product that is not in stock or that is being bespoke made to order we will contact you in order to let you know when to expect delivery of your item separately to your order confirmation. Bespoke orders may take up to six weeks to be available at busy times, but we will notify you of this in a timeous manner.
We will always provide a tracking number in order that you can track your shipment.
If your delivery does not arrive or is delayed because you are not in to receive it we can not be held responsible and the courier should be contacted in order to rearrange. Once the parcel is with the courier you should contact them directly with any delivery queries. Once the package has been transferred to the courier the risk of loss and title is transferred to you the buyer of the merchandise.
We ship within the UK and to most countries within the EU and World.
International Delivery
If your country is not listed at checkout please ask for a shipping quote.
Customs and Importing to other Countries
Customs and Import duties may be applied to International Orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from Country to Country. For more information you should contact your local Customs office.
Cloud Climax pre-pay taxes on behalf of all orders of customers who reside within the UK, EU and USA.
You agree to indemnify us in full for any liabilities we incur and/or any charges that we are required to pay with respect to international orders; this includes but is not limited to any interest, surcharges, fines or legal costs that the relevant authority requires us to pay.
Local Shipping Laws and Customs Laws
Shipping laws are different in each Country. It is your responsibility to check with your Customs Office that the Country you wish to ship to permits the shipment of the products in your order. Cloud Climax is not responsible for any direct, indirect, punitive or consequential damages that arise from improper international shipping practices.
If your goods are seized by Customs, Cloud Climax and Cloud Enterprises take no responsibility for this.
Love Dolls
We are the official approved DS Doll and EX Doll reseller for the UK and Europe. We are the Official UK Reseller for SM Doll, AI-AITech Emma Robot, Gynoid Synthetics and Irontech Dolls. We also sell JY Dolls, WM Dolls, Sino Doll, YL Doll, OR Doll, XY Doll (formerly ML Doll), Pipedream Extreme Fantasy Girls and Cyberskin Dolls too.
Please note that we do not attempt to sell nor import any sex doll, love doll or silicone doll that would be deemed to be classed as ‘young’, ‘childlike’ or ‘teenage’. All of our Sex Dolls depict adult males or adult females. The Customs Consolidation Act 1876 Section 42 provides for the seizure of any goods imported into the UK that are deemed to be indecent or obscene. The dolls we sell do not fall into this bracket. We always follow all guidance from Border Force and UK & EU Customs and all relevant Laws in these areas.
Cloud Enterprises and Cloud Climax only resell Sex Doll products by any manufacturer that are depicting adults and are deemed adult mannequins. Any Doll products from any of these Manufacturers, that is not listed upon our websites are manufactured for other Markets Only and not available for export to the EU or UK. At Cloud Enterprises, we only import dolls that are 150cm and above. We sell Adult Human Replica’s that are deemed to be depicting adults of age 18 and above.
We are well known as a trusted and ethical vendor.
All doll measurements and weights published are approximate. Please allow for individuality and sizing fluctuations from using different doll moulds and materials.
Doll Orders
Doll orders will usually take 4 weeks to facilitate. The EX-Lite may be in stock, or may take the usual time to arrive. We will let you know an estimated delivery timeframe once you have placed your order. All of our shipments are fully insured whilst in transit in case of damage but please note that any products seized by customs are not refundable as this is out of our control. Please be aware that this is highly unlikely.
We have a section on our website of UK Stocked dolls, which are ready for next day despatch.
Discreet Service
We guarantee that all of our customers will receive a very discreet service.
We use plain packaging in all deliveries and a discreet return address on the package if for any reason it cannot be delivered and needs to be returned directly to us.
Our Registered Address is Cloud Enterprises Limited, 3rd Floor Office, 207 Regent Street, London, W1B 3HH and this is what will show on your parcel.
The postman or courier will have no idea what is in the box!
RETURNS
Doll Returns
All sales are final. We have a firm no doll returns policy due to the nature of the product. No refunds are given on completed products. Due to the nature of the products, no returns will be accepted and consumers agree that they will not have the right to cancel the contract. After production has begun no cancellations are permitted.
Under Section 28(3)(a) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the cancellation rights conferred by the aforementioned regulations do not apply where:
“In the case of a contract for the supply of sealed goods which are not suitable for return due to a health protection or hygiene reasons, if they become unsealed after delivery”
Additionally, under section 28(1)(b) of the aforesaid regulations, the regulations do not apply where: “goods that are made to the consumer’s specification or are clearly personalised’ from the right to cancel”.
If you have any questions or queries about this policy please contact us.
Other Products Returns (Sex Toys, Sex Machines and Bondage Products)
Cloud Climax will accept unwanted items for return or exchange for up to 14 days. These products must be unopened, unused or unworn as appropriate. All returned products need to be checked upon receipt into our warehouse.
Faulty Items of Sex Toys or Lingerie will be replaced or exchanged up to 30 days after purchase unless otherwise stated upon the product page.
In all instances of product returns you will need to contact us to be issued with a returns number. You can then send the item back to us at the supplied address. We will provide a returns slip via email for you to print and put into the parcel, that you must include, so your return is processed as efficiently and quickly as possible. Any returns without a number will not be processed.
Please ensure you get a free certificate of posting from the Post Office upon despatch to us and keep this safe. We cannot accept responsibility for any items returned without a certificate of posting. We recommend using a recorded service.
Should your unwanted item be returned to us in an unsanitary, opened or used condition, we will have no choice but to decline your refund and return the item to you.
All return costs are to be covered by you, Cloud Climax takes no responsibility for ANY RETURN CHARGES.
Liberator Bedroom Adventure gear will not be accepted for returns if the Shape has been expanded.
Lingerie, Clothing and Hosiery Returns Policy
Lingerie, Bodystockings and other consumables are exempt from your right to return unless they are faulty and deemed to be faulty upon receipt.
Returns Information
We accept no returns to our registered office address. Any returns made to our registered office address will not be processed. To return a product within the above guidelines you will be provided with our returns warehouse address by e-mail. This is the only address that accepts product returns.
Warranties
None of our products are provided with any warranty unless specified upon the product page. Some may have a manufacturers guarantee but this will be specified upon the product page if a warranty is available.
No warranty is given or issued by Cloud Climax or Cloud Enterprises.
Complaints and confidentiality You agree that before you issue any legal proceedings or complain to any third party in connection with our products, you will write to use setting out the nature of your complaint and we will reply within 14 days. Before the 14 days have expired, you agree to keep any complaint you have confidential. Severance and Modification If any part of our terms and conditions are found to be void, unlawful or unenforceable, that part shall be modified to the extent necessary to avoid such part being void, unlawful; or unenforceable and where such modification is impossible, such part shall be deemed to be deleted from this agreement and the remaining parts shall continue in full force and effect, modified only to the extent required to ensure that the agreement makes senseOther Information
Please note that our site may contain technical inaccuracies and typographical errors. Information on this site may be amended or changed at any time without notice. Cloud Climax and Cloud Enterprises reserves the right to refuse service and / or cancel orders at its own discretion and without limitation, including if Cloud Climax believes that customer conduct violates any applicable law or is harmful to the interests of the Company. Cloud Climax does not need to provide notice of this.
Disclaimer
Cloud Climax will not be liable for any damages that occur due to any use or any submission of information to this site. Cloud Climax cannot be held responsible for any consequential, special, direct, indirect loss or damage however it arises, whether in breach of contract or in tort (whatever that damage may be, inclusive of loss of business, profit, revenue, data, use or other economic advantage).
Please consult with a medical practitioner before engaging in the use of our products. Whilst you may choose to use some of our stocked products for medical related uses, we do not advocate this and do not give any medical advice as to whether any of our products may treat any medical conditions at all.
Whilst the silicones and TPE’s used in some of our products are of a medical grade quality, they have not been produced to be used in a medical setting and therefore we cannot make any guarantee or warranty with respect to the merchantability, fitness or suitability of these materials for use in medical applications. These Silicones and TPE’s have been produced/manufactured for industrial use, not medical purposes
Persons using our products must rely solely upon their own judgement and therefore shall be solely responsible for the suitability of using any of our stocked products for any medically related applications.
All consumers or users are held entirely responsible for the manner in which they choose to use any of our products and Cloud Climax, nor any of its Associates, Employees or Owners shall be held responsible for any material or bodily damages caused to any person from product use, whether directly or indirectly. Any use of the product, purchase of the product or use of the website means agreement to these conditions.
Other Manufacturers
It is the responsibility of the consumer to make themselves aware of any other terms and conditions that may be set out by any of the manufacturers of products we distribute, and, that by purchasing or using the product, you are agreeing to their terms as well as the terms set out by Cloud Climax. By purchasing or using the product you are agreeing that you have read any additional appropriate terms and conditions and accept them by purchasing the products from Cloud Climax.
Corresponding with Cloud Climax
You can contact us by telephone on 0344 507 0175. You can e-mail us at support@cloudclimax.com. You can use our online chat facility when a member of staff is live which is at the bottom corner of every webpage. You can also use the chat facility to leave us a message.
We will get back to you as soon as possible both during and outside of regular office hours.
Please note that we will not accept any abuse whether verbal or written, towards any member of staff and that we reserve the right to cease communication to anybody who communicates in this manner.
Registered Office
Our Registered Address is Cloud Enterprises Limited, 3rd Floor Office, 207 Regent Street, London, W1B 3HH.
Our VAT Registration number is 289357250.
Our company Number is 12217391.
Office Hours
Our contact centre hours are Mon-Fri 9.00am – 5.00pm if you wish to call us, however emails or contact form enquiries will be answered outside of these hours.